Refund policy
RETURNS & EXCHANGES
At Kazablanka’s, we want you to love your purchase and feel fabulous in what you’ve chosen.
We understand that sometimes an item may not be quite right once you get it home, so we’re happy to offer an exchange or store credit on eligible full-priced items returned within 21 days of the purchase date.
FULL-PRICED ITEMS
Changed your mind? Need another size, or the style just isn’t quite right?
No problem. Full-priced items may be returned within 21 days of purchase for:
-
An exchange, subject to availability; or
-
A store credit to use towards something you love another time.
To be eligible for an exchange or store credit, items must be:
-
Unworn, unused and unwashed;
-
In their original condition;
-
Free from perfume, makeup, deodorant marks, pet hair or other signs of wear;
-
Returned with all original tags attached; and
-
Accompanied by proof of purchase.
For hygiene reasons, certain items such as earrings and other personal-use items may not be eligible for change-of-mind returns.
SALE & CLEARANCE ITEMS — PLEASE CHOOSE CAREFULLY
We do NOT offer any refunds, exchanges or store credit on sale or clearance items.
All sale and clearance purchases are FINAL SALE.
This includes items that have been reduced from their original price or are marked as Sale, Clearance or Final Sale.
Please choose carefully before purchasing sale or clearance items, particularly when selecting your size.
ONLINE RETURNS & RETURN POSTAGE
If you would like to return an eligible full-priced online purchase, please contact us and return the item within the 21-day return period.
Please email us here shop@kazablankas.com.au
For change-of-mind returns, return postage and any associated shipping costs are the responsibility of the customer.
We recommend using a tracked postal service, as Kazablanka’s cannot accept responsibility for parcels lost or damaged while being returned to us.
Original delivery charges are not refundable for change-of-mind returns.
FAULTY OR INCORRECT ITEMS
We take great care with the beautiful pieces we select for our customers, but if something isn’t right, please contact us so we can help.
If an item is faulty, damaged, significantly different from its description or otherwise does not meet the consumer guarantees under the Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.
Where an item is confirmed to have a problem covered by the Australian Consumer Law, Kazablanka’s will also reimburse reasonable return postage costs where required by law.
A LITTLE NOTE FROM US
We’re a small, locally owned boutique and genuinely appreciate every purchase made with Kazablanka’s.
Our returns policy is designed to give our ladies the flexibility to exchange an eligible full-priced purchase or choose a store credit if something isn’t quite right, while helping us keep our prices and service sustainable as a small business.
If you’re unsure about sizing, fit or anything else before ordering, please get in touch. We’re always happy to help you choose something you’ll love.
Kazablanka’s Lifestyle Boutique
Boolaroo & Marketown, Newcastle West
Shop online Australia-wide
This returns policy is in addition to, and does not exclude, restrict or modify, any rights or remedies available under the Australian Consumer Law.